Privacy Policy and Client Consent
Professional Practice
Services are provided by an Accredited Social Worker in accordance with the Australian Association of Social Workers (AASW) Code of Ethics (2020), relevant Australian legislation, and professional practice standards. Our practice is committed to providing ethical, respectful, culturally responsive, and client-centred care.
Informed Consent
By proceeding with your booking, you understand that:
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participation in social work services is voluntary;
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you may ask questions about the service, fees, confidentiality, and the assessment or intervention process before or during your appointment;
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you may withdraw your consent to participate in services at any time, subject to any legal or safety obligations that may apply; and
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social work services may include assessment, counselling, advocacy, psychoeducation, support planning, referral, case coordination, and other interventions within the practitioner’s scope of practice.
Privacy and Confidentiality
Your personal information will be collected and managed in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy legislation. Information shared during appointments is confidential except where disclosure is required or authorised by law, including where there is a serious and imminent risk of harm to you or another person, concerns regarding the safety of a child, or other mandatory reporting obligations.
Communication Outside Appointments
Our practice is not a crisis or emergency service. If you require immediate assistance, please contact 000, attend your nearest hospital emergency department, or contact a relevant crisis support service such as Lifeline (13 11 14) or your local mental health crisis service.